மூலிகை திரி (Herbal Wick)

1. Eligibility for Returns

• Returns are accepted only for products that are damaged, defective, or incorrect upon delivery.
• The item must be unused, in its original packaging, and returned within 7 days of receiving the order.
• Proof of purchase (invoice or order confirmation) is required for all returns.

2. Non-Returnable Items

• Opened or used products cannot be returned for hygiene and quality reasons.
• Customized or special-order items are non-returnable.

3. Return Process

• To initiate a return, contact our customer support at [your email/contact] with details and supporting images of the issue.
• Once approved, we will provide instructions on returning the product.
• Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Policy

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days via the original payment method.
• Shipping charges are non-refundable.

5. Replacement Option

• Instead of a refund, customers may opt for a replacement if stock is available.

6. Cancellation Policy

• Orders can be canceled within 24 hours of purchase. Once shipped, the order cannot be canceled.

1. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Custom or bulk orders may require additional processing time.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: Delivery within 2-3 business days.
• Express Shipping: Delivery within 2-4 business days.
• International Shipping: Delivery time varies by location (typically 7-14 business days).

Delivery times may vary due to unforeseen circumstances such as weather, customs delays, or holidays.

3. Shipping Charges

• Shipping charges are calculated at checkout based on the destination and chosen shipping method.
• Free shipping is available for our ashram members

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS to monitor the delivery status.

5. Shipping Restrictions

• Certain remote areas may have extended delivery times or additional charges.

6. Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please contact us 9791036901. In case of lost shipments due to courier issues, we will assist in resolving the matter with the courier service.